Responsible Gambling – Safe & In Control at bonaslot

1 bonaslot's Commitment to Responsible Gaming

At bonaslot, responsible gambling isn't just a slogan — it's at the heart of every business decision we make. As a leading online entertainment platform in Malaysia, we recognise that gambling carries real risks for some users. That's why we invest seriously in the infrastructure, policies and technology that help our members play safely and within their limits.

Since bonaslot was founded, we have built a comprehensive responsible gambling framework covering self-control tools, education programmes, staff training and partnerships with local Malaysian support organisations. We believe a truly responsible platform is one that puts its members' wellbeing above short-term profit.

2 What Is Responsible Gambling?

Responsible gambling refers to a healthy, informed and controlled approach to play. It means gambling purely for fun and entertainment — not as a source of income, not as a way to relieve stress, and not as an escape from life's problems.

On the bonaslot platform, responsible gambling covers every type of activity we offer — from online slots and sports betting on the Malaysia Super League and EPL, to poker, badminton, e-sports and live casino. The same principles apply across all game categories.

Core Principles of Responsible Gambling

• A clear budget: Only play with money you can fully afford to lose, without affecting your family's finances or basic needs.
• Strict time limit: Set a reasonable play-time limit and stick to it without exception.
• Don't chase losses: Accept losses as part of the game and never increase your bets simply to chase back what you've lost.
• Balance it with other activities: Make sure gambling doesn't replace healthy social activities, work, family time or other hobbies.
• Play with a clear head: Avoid playing when you are emotionally unstable, stressed, intoxicated, or extremely fatigued.

3 How To Set Limits In Your bonaslot Account

Setting limits is the most effective way to ensure you always play within your means. Here is a step-by-step guide to setting limits on your bonaslot account:

1. Log in to your bonaslot account using your username and password.
2. Click on your profile icon at the top right of the screen, then select "Account Settings".
3. Navigate to the "Responsible Gambling" or "Limits & Controls" section.
4. Choose the type of limit you want to set: Deposit Limit, Loss Limit, or Session Time Limit.
5. Enter your desired limit amount and select the period (daily, weekly, or monthly).
6. Confirm the changes and save your settings.

Payment methods accepted at bonaslot include Touch 'n Go eWallet, GrabPay, Boost, ShopeePay, DuitNow, and FPX (Maybank2u, CIMB Clicks). Any deposit limit you set applies to all these payment methods without exception, giving you complete control over your spending.

4 Self-Exclusion – A Brave Step Towards a Better Future

Self-exclusion is a feature that lets you block access to your bonaslot account for a set period or permanently. This is not a sign of weakness — it's a brave and responsible step taken by someone who cares about their mental and financial wellbeing.

Bonaslot offers the following self-exclusion options:

• 30 days: A good option if you feel you need a short break to step back and reset.
• 90 days: A good option if you are going through financial or personal difficulties.
• 180 days: For those who need more time to rebuild healthier habits.
• Permanent: Permanent account closure with no option to reopen in the future.

During the self-exclusion period, bonaslot will fully block your account, halt all marketing communications and ensure you are unable to make deposits or play any games. If you attempt to access the platform from another device, our system will detect and block the attempt based on your identification details.

To apply for self-exclusion, contact the bonaslot support team via 24/7 live chat or send an email to support@bonaslot.net with "Self-Exclusion Request" as the subject line. Your request will be processed within 24 hours.

5 Guide for Family & Loved Ones

Gambling addiction doesn't only affect the individual — it also takes a toll on family members, partners, and loved ones. If you're concerned about someone close to you, here are some steps you can take:

• Approach the conversation calmly and without judgment: Choose the right moment to have an open, honest conversation about your concerns. Avoid a blaming or critical tone.
• Find out about the support available to you: Share information about helplines and counselling services available in Malaysia.
• Set healthy boundaries: Do not lend money that will be used for gambling, and do not settle their gambling debts without a clear commitment to behavioural change.
• Get support for yourself: Supporting a family member struggling with addiction is exhausting. Make sure you seek counselling support for yourself too.
• Contact bonaslot: If you are aware that a family member holds a bonaslot account, you may contact us for information on our third-party self-exclusion procedure.

6 Helplines & Support Resources in Malaysia

If you or someone you know needs help with a gambling problem, the following resources are available free of charge in Malaysia:

7 FAQ – Responsible Gaming